Privacy Policy

This Privacy Policy explains how Truequest Soap Co. collects, uses, stores, and protects your personal data when you use our website or purchase our products.


Topics Covered

  • What data do we collect?

  • How do we collect your data?

  • How will we use your data?

  • How do we store your data?

  • Marketing

  • Your data protection rights

  • Cookies

  • How we use cookies

  • Types of cookies we use

  • Managing cookies

  • Privacy policies of other websites

  • Changes to this privacy policy

  • How to contact us


What Data Do We Collect?

Truequest Soap Co. collects the following personal data:

  • Personal identification information (name, email address, phone number, postal address)

  • Order information (products purchased, payment confirmation, delivery details)

  • Technical data (IP address, browser type, device information via cookies)

We do not collect or store payment card details. All payments are processed securely through Shopify’s approved payment providers.


How Do We Collect Your Data?

You directly provide most of the data we collect. We collect and process data when you:

  • Register an account or place an order

  • Voluntarily complete a survey or submit feedback

  • Contact us via email or social media

  • Use or browse our website (via cookies)

Truequest Soap Co. may also receive data indirectly from:

  • Facebook, Instagram, TikTok, and other social media platforms

  • Shopify analytics and integrated apps


How Will We Use Your Data?

Truequest Soap Co. uses your data to:

  • Process and fulfil your orders

  • Manage your account

  • Communicate order updates

  • Improve our website and customer experience

  • Send marketing emails (only if you have opted in)

We may share limited data with trusted service providers (e.g., Shopify, delivery carriers) solely for the purpose of completing your order.

If required to prevent fraudulent purchases, we may use information provided by credit reference or fraud‑prevention agencies.

We do not sell or share your personal data with unrelated third‑party companies.


How Do We Store Your Data?

Your data is securely stored within Shopify’s protected systems.

Truequest Soap Co. will retain your name and address for 1 year for order history and accounting purposes. After this period, your data will be securely deleted unless required for legal or tax obligations.

Email marketing data is stored until you unsubscribe.


Marketing

Truequest Soap Co. may send you information about our products, offers, or updates—only if you have opted in.

You can opt out at any time by:

  • Clicking “unsubscribe” in any marketing email

  • Contacting us at enquiries@truequestsoap.co.uk

We will never share your data with external companies for their own marketing.


Your Data Protection Rights

Under UK GDPR, you have the following rights:

  • Right to access – Request copies of your personal data

  • Right to rectification – Request corrections to inaccurate or incomplete data

  • Right to erasure – Request deletion of your data under certain conditions

  • Right to restrict processing – Request limits on how your data is used

  • Right to object – Object to certain types of processing

  • Right to data portability – Request transfer of your data to another organisation or directly to you

If you make a request, we will respond within one month.

To exercise any of these rights, contact us at: 📧 enquiries@truequestsoap.co.uk 📞 07896 039475


Cookies

Cookies are small text files placed on your device to help websites function and improve user experience.

For more information, visit allaboutcookies.org.


How Do We Use Cookies?

Truequest Soap Co. uses cookies to:

  • Keep you signed in

  • Understand how you use our website

  • Improve site performance and functionality


Types of Cookies We Use

Functionality Cookies Used to recognise you on our website and remember your preferences (e.g., language, location). These may include first‑party and third‑party cookies.

Advertising Cookies Used to understand your browsing behaviour, pages viewed, and interactions. We may share limited cookie data with advertising partners to display relevant ads based on your browsing patterns.


Managing Cookies

You can set your browser to refuse cookies or remove existing cookies. Please note: some website features may not function correctly if cookies are disabled.


Privacy Policies of Other Websites

Our website may contain links to external websites. This Privacy Policy applies only to Truequest Soap Co. If you click a link to another website, please review their privacy policy.


Changes to Our Privacy Policy

Truequest Soap Co. reviews this policy regularly and updates this page when necessary. This policy was last updated on 30 January 2024.


How to Contact Us

If you have any questions about this Privacy Policy or the data we hold about you, please contact us:

📧 enquiries@truequestsoap.co.uk 📞 07896 039475