Privacy Policy

Truequest Soap Co. - Privacy Policy

This privacy policy will explain how our organization uses the personal data we collect from you when you use our website.

Topics:

  • What data do we collect?
  • How do we collect your data?
  • How will we use your data?
  • How do we store your data?
  • Marketing
  • What are your data protection rights?
  • What are cookies?
  • How do we use cookies?
  • What types of cookies do we use?
  • How to manage your cookies
  • Privacy policies of other websites
  • Changes to our privacy policy
  • How to contact us

 

What data do we collect?

Truequest Soap Co. collects the following data:

  • Personal identification information (Name, email address, phone number, etc.)

 

How do we collect your data?

You directly provide Truequest Soap Co. with most of the data we collect. We collect data and process data when you:

  • Register online or place an order for any of our products or services.
  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
  • Use or view our website via your browser's cookies.

Truequest Soap Co. may also receive your data indirectly from the following sources:

  • Facebook – Instagram – Tiktok – and other social media platforms.

 

How will we use your data?

Truequest Soap Co. collects your data so that we can:

  • Process your order, manage your account.
  • Email you with special offers on other products and services we think you might like.

If you agree, Truequest Soap Co. will share your data with our partner companies so that they may offer you their products and services.

When Truequest Soap Co. processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

 

How do we store your data?

Truequest Soap Co. securely stores your data at Shopify.

Truequest Soap Co. will keep your Name and Address for 1 year. Once this time period has expired, we will delete your data.

 

Marketing

Truequest Soap Co. would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Truequest Soap Co. from contacting you for marketing purposes or giving your data to other members of the Truequest Group.

If you no longer wish to be contacted for marketing purposes, please click here.

 

What are your data protection rights?

Truequest Soap Co. would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access - You have the right to request Truequest Soap Co. for copies of your personal data. We may charge you a small fee for this service.

The right to rectification - You have the right to request that Truequest Soap Co. correct any information you believe is inaccurate. You also have the right to request Truequest Soap Co. to complete information you believe is incomplete.

The right to erasure - You have the right to request that Truequest Soap Co. erase your personal data, under certain conditions.

The right to restrict processing - You have the right to request that Truequest Soap Co. restrict the processing of your personal data, under certain conditions.

The right to object to processing - You have the right to object to Truequest Soap Co.'s processing of your personal data, under certain conditions.

The right to data portability - You have the right to request that Truequest Soap Co. transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:

Call us at: 07896 039475

Or write to us: enquiries@truequestsoap.co.uk

 

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

 

How do we use cookies?

Truequest Soap Co. uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in
  • Understanding how you use our website

 

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

  • Functionality - Truequest Soap Co. uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
  • Advertising - Truequest Soap Co. uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Truequest Soap Co. sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

 

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

 

Privacy policies of other websites

The Truequest Soap Co. website may contain links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

 

Changes to our privacy policy

Truequest Soap Co. keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 30th January 2024.

 

How to contact us

If you have any questions about Truequest Soap Co.'s privacy policy, the data we hold on to, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at:   enquiries@truequestsoap.co.uk