Refund policy

Truequest Soap Co. - Lost Packages, Damages & Refunds

LOST PACKAGES:

Unfortunately, we cannot be responsible for lost or stolen packages where the item has been registered as delivered.

If you find your package has gone missing please contact us immediately and we will begin an investigation with the mail carrier to attempt to track it down. 

Please make sure your shipping address is correct when ordering and that you notify us of an area that you feel safe with the item being left at.

We are able to send orders via signed delivery however additional fees will apply -  please contact us before placing your order and we will facilitate this.

DAMAGES:

If you receive a product from us that appears to be damaged or defective please contact us immediately at enquiries@truequestsoap.co.uk and send us photos of the damaged products/packaging.

FRAUDULENT PURCHASES:

Shopify notifies us when a potentially fraudulent purchase has been made. If the purchase is considered to be potentially fraudulent, you will be contacted immediately and may be required to confirm identity. We are not able to ship until confirming the purchase with the customer.